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Article
How Can Your Healthcare Organization Create an Optimal Surgical Experience? Presentation
Overcoming challenges regarding communication and engagement in healthcare and especially surgical services can be daunting; however, it is not impossible. Engaging the surgical team strategically is key to the success of great perioperative experiences. Engaged teams are more productive, involved, committed, and accountable, and they contribute to the overall success of the patient experience. The benefits of engagement include a positive culture and lower staff turnover and result in retention of seasoned and skilled staff, enhanced recruitment of new talent. Correspondingly, physicians becomes partners and champions of the surgical process and of an elevated patient experience and organizational brand loyalty. Engagement drives institutional energy, resulting in as much as 60% fewer defects, 16% higher productivity, 37% less absenteeism and 49% fewer accidents.