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Quality Manager formerly known as abaqis®

Mitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.

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hStream Content Marketplace

Connecting you to the Best Content. Access to 75 Partners and 35,000+ Courses in our Industry-Leading Marketplace. Streamline content purchasing, updates, hosting, and connectivity for your organizational needs

NurseGrid Learn

Online store for Clinical Learners. Individual CE Credit and industry products for Clinical Learners are now available through NurseGrid Learn (Beta). Explore our robust collection of courses that provides an unparalleled level of flexibility and choice.

Practitioner Courses

Meet the DEA's new requirement under the Medication Access and Training Expansion (MATE) Act in an online, high-quality and self-paced 8-hour DEA MATE Act course specifically designed for practitioners, including Physicians, PAs, NPs, Pharmacists, Dentists and others.

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CredentialStream named the top credentialing software by G2
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2024 Annual Report on Medical Staff Credentialing
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State of the Industry: What’s Next for Healthcare Quality & Safety in 2024?
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Summer 2024's Top Choice in Healthcare Credentialing: CredentialStream
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HealthStream Executive Briefing: CMS Minimum Staffing Standards: What You Need to Know
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Clinical Placement for the Future of Healthcare: myClinicalExchange Discussion with CommonSpirit Mt Region and UW Health

Article

Quality in Healthcare: Q&A with TeamHealth’s Chief Medical Officer

This article addresses how the world of healthcare quality is changing for hospitals and physician groups.

April 1st, 2021

Article

Healthcare Compliance Guidance: The ABCs of Workplace Harassment

This blog post details how all healthcare facilities across the nation need to take harassment prevention training seriously.

April 1st, 2021

Article

What are Standards of Performance and How Do They Impact Healthcare Culture?

Standards of performance comprise the code of behaviors that clearly communicates the way you want every employee in your organization to act when approaching a customer or providing a service. Another way to think of the standards is a set of expectations used to define the specific ways that staff members are to conduct themselves in the work environment and during the performance of their duties.

April 1st, 2021

Article

Use Targeted Pulse Surveys to Achieve Healthcare Workforce Alignment

As an essential part of an organization’s workforce strategy, the annual employee engagement survey provides organization-wide feedback for an overall view of the health of an organization and the factors influencing business outcomes. Employee engagement is the metric that drives everything else, and when scores rise or fall, other metrics, such as financial or operational performance, and patient satisfaction can climb or dip with it.

April 1st, 2021

Article

Sustaining The Standards of Performance in Healthcare

In order for Standards of Performance to become ingrained in a healthcare organization's culture, they must be hardwired so that employees live and breathe them daily. Communication is the key to making a permanent connection between the Standards and the behaviors that most exemplify the culture, serving as the backbone of its success.

April 1st, 2021

Article

Tie the Standards of Performance to Healthcare Employee Practices

The Standards of Performance can be used in numerous ways to help select applicants who are well suited to the healthcare organization’s culture. For example, some organizations attach a copy of the Standards to employment applications. Then potential employees are asked if they can live by the defined behaviors and if they are willing to sign a statement of agreement.

April 1st, 2021

Article

Building a Quality Nursing Workforce with Training, Assessments, and Technology

NurseCompetency is on a mission to create a safer healthcare environment for patients and healthcare workers through the use of current, clinically relevant education, assessments, and technology. Creating a quality workforce improves outcomes and patient experiences.

April 1st, 2021

Article

Off to a Good Start: Nurse Preceptor Program Priorities and Best Practices

A comprehensive nurse preceptor program consists of structures and processes that are tied to two types of outcomes. There are no specific or prescriptive steps for developing a comprehensive program. Every organization will need to look at its culture, resources, and unique needs to determine the exact steps and content of its program. However, some universal guidelines and steps are helpful to consider when building a program from infancy.

April 1st, 2021

Article

HealthStream Competency Center Customer Spotlight: Kettering Health Network

Kettering Health Network was facing several challenges, including effectively managing employee competencies, standardizing its education program, improving HCAHPS scores, minimizing training inefficiencies, and improving its accreditation process. Since partnering with HealthStream, Kettering has pursued multiple solutions and, as a result, experienced significant improvements.

April 1st, 2021

Article

Learning From Patients: The Story of Ray

Every coach with a clinical background has a patient who has made a significant impact on his or her life--one who, while in the role of patient, has been the teacher. Ray* was that patient for me.

April 1st, 2021

Article

The Intentional Pursuit of Your Best Healthcare Employees

There are dozens of statistics on healthcare turnover. Regardless of which figure one cites, they all point to the fact that adequate staffing is a serious issue affecting providers everywhere. It is not going to be getting any easier in the foreseeable future. There are a number of important elements to consider for a good retention strategy—this article does not attempt to explore them all. Instead, it focuses on what your organization can do to be proactive and stay ahead of the curve so your best employees stay your best employees—and don’t become someone else’s.

April 1st, 2021

Article

Fear Stifles Healthcare Innovation

The biggest obstacle to innovation in an organization is fear. Fear limits a leader and keeps him or her from creating ideas or finding solutions that could positively alter or change the workplace. As a patient experience coach, I have spoken to many leaders who have great ideas but remain silent.

April 1st, 2021

Article

Three Steps to Ensure Physician Alignment, Performance, and Career Satisfaction

No area has been so ignored in the push for healthcare reform as the need to prepare and position physicians to succeed—in their careers in the face of great changes, and as leaders and partners in changing the way care is delivered. The demands on physicians are changing at an unprecedented rate.

April 1st, 2021

Article

Customer Uses HealthStream as a Foundation for Healthcare Onboarding

GHS faced the challenge of managing onboarding and compliance for its transient, non-employed staff—students, faculty, interns, contracted and agency staff, volunteers, affiliate physicians, and allied health professionals, who all needed orientation but were not officially employed by GHS. The hospital reduced training time for contracted new hires to 48 hours, allowing staff to be on the floor faster, resulting in cost savings by reducing staffing needs.

April 1st, 2021

Article

The Financial Impact of Retention in Healthcare

For healthcare organizations, retention is critical in achieving patient-centered excellence. When retention suffers, the impact is felt across many hospital strategic priorities. Many organizations create a strategic goal around retention or employee turnover; however, retention matters, not in and of itself, but because of the outcome the goal produces.

April 1st, 2021

Article

The Unique Issues of the Post-Acute Care World

The world of the post-acute care resident and family is the focus of much debate these days, but no one can debate the need for the care that these residents so richly deserve. Often this care is an indicator of employee engagement and commitment. Care providers interact with families who face fears, issues of safety, courtesy, respect and failure to meet expectations every day. How do you best address residents and families entering your facility with these fears?

April 1st, 2021

Article

A New Way to Think About Conflicts of Interest in Medicine

On August 31st Health Economist Austin Frakt published an article in in the New York Times “TheUpshot” column suggesting “A New Way to Think About Conflicts of Interest in Medicine”.

April 1st, 2021

Article

The Leader's Role in Creating and Promoting Standards of Performance for Healthcare

This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine Creating Your Own Standards of Performance for Healthcare.

April 1st, 2021

Article

One Doctor's Plan to Overhaul Primary Care

Dr. Rushika Fernandopulle, co-founder of Iora Health, says health coaches have the power to heal the delivery system. The health coach model is different than disease management programs in which nurses in a call center monitor patients. Rather, a health coach meets face-to-face with patients to help improve their health and welfare.

April 1st, 2021

Article

You’re Already a Healthcare Data Visualization Expert

The term data visualization may already be in your vocabulary or you may have heard it quickly in a discussion about charts or reports. Anyway, don’t worry that it's some new class you have to take or concept that you will be forced to use. Whether you realize it or not you’re already an expert. Actually, if you work in a hospital you’re a leading authority on data visualization.

April 1st, 2021

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